ON TIME GUARANTEE:
Your order willl be SHIPPED on time or it is FREE. To qualify, orders must be clearly marked with the following: 1.) On Time Guarantee, 2.) Event Date, 3.) Ship Date and 4.) Method of Shipment. Production starts after receipt of artwork approval. Guarantee is limited to USA manufactured products in catalog quantities with regular production subject to on hand inventory. Custom 25mil flexible magnets do not qualify.
1.) Acknowledgements: Factory acknowledges all orders by FAX. If no acknowledgement is received, presume order was not received at the M-i factory. Approved terms are net 30 days for all orders.
2.) Business Hours: Monday-Friday 8:00am-4:30pm, CST.
3.) Credit Card Payments: Visa and Mastercard are accepted.
4.) Cancellations: $48.00(G) is charged plus cost of any work completed prior to cancellation.
5.) Check Re-Deposit: $40.00(X). Foreign Checks $60.00(X).
6.) C.O.D. Shipments: Not available.
7.) Colors: Due to the nature of pigments, raw materials, foils and inks, slight variations in finished products from order to order or within a production run are normal. Product and imprint colors shown in catalog are approximate due to variations in catalog printing. When product or imprint colors are not specified, orders will automatically be imprinted in black and shipped in assorted product colors.
Imprint colors are shown in the E-Catalog on page 69. Link is at the bottom of the home page.
8.) Combination Orders: To avoid errors please do not put more than one product on the same order.
9.) Combined Quantity Pricing: Not available.
10.) Consecutive Numbering: Up to five digits with leading 0's hotstamped on all tokens, buttons and key tags except dura-sof tags. If numbering is desired on other M-i products, contact factory for quote. Add $30.00(G) set-up plus 15¢(A) each impression. Specify choice of 3/16" or 1/4" number size. Three digit leading zero is standard. Non-standard locations are available upon request.
11.) Variable Pricing CO-OP Programs: Requirements include: Factory approval before commitments are made with end user. Actual printed literature featuring M-i product is required to validate CO-OP prices.
Variable priced CO-OPs are based on the next bracket price for the item as shown in the catalog plus $48.00(G) change of copy charge when applicable and a drop ship charge when applicable. Absolute minimum quantity is the smallest quantity shown in the catalog. All variable CO-OP prices expire at year end. CO-OP programs that extend into the next calendar year are automatically priced from the effective date of the new catalog. All CO-OP orders must be clearly labeled CO-OP ORDER and clearly show the factory assigned CO-OP file number. No adjustments will be made after invoice has been generated.
12.) Change Of Copy Charge: Add $48.00(G) per change of copy within a production run. Copy change limited to one imprint color. Absolute minimum quantity per change of copy is smallest quantity shown for item in the catalog.
13.) Change Of Imprint Color Charge: Add $30.00(G) per change of imprint color within a production run. Absolute minimum quantity per change of color is smallest quantity shown for item in the catalog.
14.) Magnetic Material: M-i stock flexible magnet standard thickness is 55mil. Available thicknesses is 35mil . Custom shaped flexible magnet thickness is 25mil. Heavy duty hard plastic magnets are 62.5 mil (1/16"). A mil is a unit of measure equal to .001 inch.
15.) Minimums: Absolute minimum quantities are shown in catalog. Absolute minimum invoice is $62.50(G) plus shipping.
16.) Orders: All information, artwork and materials required for production must be received with the order. Incomplete orders will delay processing. Factory is not responsible for errors as a result of hand written purchase orders or ad copy. Phone orders are not accepted. Faxed artwork is not accepted.
Any order or correspondence confirming an order for materials sent to the factory earlier or sent by a second party must be marked confirmation!
17.) Overruns/Underruns: Allow 4% overruns/underruns.
18.) Packaging: Shipped in bulk unless specified otherwise.
19.) Personalization: Not available.
20.) Phone Communications: Catalog information and pricing supersedes any and all verbal communications. Special quotes regarding pricing, printing, product and delivery information not confirmed in writing by M-i management or designated representatives are invalid.
21.) Production Time: 5-7 working days from receipt of complete order & approved credit and/or proof approval for catalog quantities. 10% service charge added to orders that ship in less than 5 business days. Show exact date products are needed.
22.) Proofs: Proofs are insurance against misinterpretations and misunderstandings. Factory has no liability for final product appearance unless proofs have been ordered and approved prior to production. Proof approval forms must be signed and returned prior to production. Allow additional lead time for proofs when determining ship date.
Paper proofs are provided at no charge. Paper proof revisions/multiples are $10.00(G) each .
Product proofs are $48.00(G) each color. Product proof revisions (per color) $48.00(G) each.
23.) Repeat Orders: Exact repeat orders and repeat orders with changes all require the following detail to assure timely production: Previous order number with date of order, factory invoice number, date of invoice, product color, imprint color, trim color (if applicable) and advertising copy.
Because printing inks, hot stamp foils and pigments will vary from time to time, exact product or imprint matches are not guaranteed and slight variations in finished products must be considered normal and acceptable.
24.) Random Samples: Most products are vailable at no charge.
25.) NO SAMPLE REBATE POLICY.
26.) Shipping Information: Orders shipped FOB factory in Minnesota. Freight charge is added to factory invoice. Factory determines "best way" method of shipping unless specific instructions are provided on the order. UPS, motor freight and express services are available. Most orders are shipped by UPS and FedEx with insured value of $100/shipment.
Factory will trace shipments and file claims with the carrier if necessary. Motor freight/truck shipments are freight collect or billed to 3rd party account. Damage of loss claims must be filed by the consignee against the delivering carrier, not the factory. Factory does not guarantee safe and timely delivery of goods. Title to merchandise passes to the consignee on the dock when carrier signs for the orders. If additional insurance is desired, the amount must be specified on order and cost will be added to invoice.
All 3rd party billing add $5.00(X) per shipment.
(26.1) Motor freight/truck shipments are freight collect or billed to 3rd party account. Damage or loss claims must be filed by the consignee against the delivering carrier, not the factory. Factory does not guarantee safe and timely delivery of goods. Title to merchandise passes to the consignee on the dock when carrier signs for the order. If additional insurance is desired, the amount must be specified on the order. Cost will be added to invoice.
Parcel Post is not available.
(26.2) Returns: Written approval required. Unauthorized returns will be refused. M-i products are guaranteed free of defects in material and workmanship. Claims must be made 15 days from date of delivery.
27.) Authorized Returns: Unimprinted, non-assembled merchandise only can be returned with a 20% restocking fee applied. No exceptions.
28.) Foreign Shipments: Unless credit is approved, all shipments to destinations other than USA, Canada and Puerto Rico must be prepaid in full including freight charges prior to shipping. Shipment to domestic freight forwarder is required. Add $10.00(X) processing charge per shipment.
29.) Split Shipments: Add $15.00(G) each per date/destination. Dates must be specified on original order. Minimum release is catalog minimum quantity.
30.) Union Label: Not available.
31.) Pricing and product specifications are subject to change without notice. No exceptions.
32.) 4 Color Process: Factory offers 4 color process printing by the pad print method. Printed directly on the the surface of most products. Minimum order of 500 pieces is required. Add $60.00(G) set up plus 4 plates at $48.00(G) each.
33.) Custom/Special Product Colors: Factory will mold catalog products in any standard catalog color. Minimum quantity order is 2,500 plus set up charge of $250.00(G). Allow additional 2 weeks for poduction. Factory will mold products with PMS color match. Miniimum quantity order is 5,000 plus set up charge of $250.00(G). Allow 2 weeks for production. Factory will mold products with PMSColor Match. Minimum quantity is 10,000 pieces at .055(G) each. Allow 4-6 weeks for proof approval and production. Price includes proof approval. PMS set-up charges must still be paid if order cancels due to imcomplete match.
34.) Artwork: Submit color separated black and white electronic/camera ready art. Specific instructions regarding layout, imprint size, typestyles, etc. must be clearly stated on the order. Art must be sized 100% or larger, clean and require no touch-up. Yellow page or newspaper ads, business cards or stationery and laser printed, faxed or photo copied artwork are not acceptable as camera ready art. Minimum print art is 1200 dpi on resin coated paper or film. Note: Factory reserves the right to determine what is acceptable electronic/camera ready art. Artwork requiring any touch-up or changes will be charged at the rate of $62.50(G) per hour. Allow extra production time when artwork is required. Note: Bold art and type normally works best. Note: Factory reserves the right to exercise discretion and best judgment for layout if specific instructions are not on the order. For best appearance and advertising value, limit the amount of ad copy.
35.) Art, Appearance: Factory is not responsible for detecting errors in customer supplied art/copy. Factory assumes no liability for how the art or imprint "appears" on a product unless sample proofs have been requested and approved.
36.) Art, Compliance: Factory assumes no liability for trademark and copyright infringements on customer supplied artwork. Material submitted is assumed to be in compliance with all applicable laws. Distributor agrees to hold harmless and defend the factory against all costs and expenses as a result of any legal action including reasonable attorney fees.
37.) Art, Electronic: Factory prefers Macintosh® platform art by email or CD in postscript EPS formats using Illustrator®, Photoshop®, QuarkXPress®, InDesign® and Freehand software. CorelDRAW software also accepted. Microsoft Word, Publisher and Powerpoint not accepted. Factory requires a printed hard copy with all electronic art including all linked files with outlined fonts.
38.) Art, Ownership: All products and photos with trademarks or logos illustrated in this catalog show imprint capabilities only. Products shown do not imply endorsement by the holders of the trademarks or designs. Trademarks and designs shown are not for sale or use by anyone other than the owner of such trademark and designs without the owners express written authorization. Factory sells only through established promotional product distributors. All preparation materials, film, plates, screens, etc. are reserved for the exclusive use of the original distributor and will not be released to competing distributors without written approval from the originating distributor or end user/advertiser.
39.) Art, Tight Registration: Multi color close registration imprints are not available on all products.
40.) Art, Photographs/Halftones: Pad printed or screen printed only. Not available hotstamped. Digital files are required. Normal art tint range is 30%-70%.
41.) Art, Full Bleed: Edge to edge imprints are available on limited products. Contact factory for availability.
42.) Plates Charges: Add $48.00(G) per imprint color/location on all original orders. Exact repeat orders within 3 years have no plate charge.
43.) PMS Color Match: Add $48.00(G) per color on all orders including repeat orders. Available on white products only. A product proof is recommended. PMS matches are not guranteed due to nature of printing inks and varations in formulations. PMS ink formulations are for printing on paper, not plastics. PMS match not available with hotstamp foils.
44.) Gold: Brushed semi-metallic gold is available pad printed and screen printed. Bright metallic gold available hotstamped.